At The Heat Pump Store, we’re passionate about ductless heat pumps, and we hope our enthusiasm is infectious. As the Pacific Northwest’s ductless heat pump experts, our knowledge, skills, and experience help keep our customers happy. We offer our customers a variety of services to get their heat pumps set-up and keep them running.

But it’s not just our services that keep customers coming back. We offer a diverse line-up of high-quality ductless heat pumps that are dependable, reliable, and cost-effective. Whether you want a lower heating and cooling bill, a more energy-efficient home, or more control over your home’s temperature, a ductless heat pump from The Heat Pump Store is the way to go!


With any of our services, you’ll receive the help of knowledgeable, customer-focused technicians, and staff. Our goal is to make you as enthusiastic about our ductless heat pumps as we are.

Full Heat Pump Installation

We’ve heard the horror stories of new heating and cooling system installations. Our professional installers team avoids those complications by communicating effectively and working with our customers to identify their specific needs. That means we understand that homeowners care just as much about their home’s interior appearance as they do their heating needs.

It also means our installation team works as unobtrusively as possible. We treat your home as if it were ours and follow all house rules to ensure we leave your home in just as good condition as when we first entered. We work quickly and efficiently, with most projects only needing a single day’s work.

Our installers and technicians also handle the entire installation process for you. We’ll take care of installing the exterior compressor, the necessary wiring, and positioning interior units. Before we leave, we’ll test the entire system to make sure it’s working up to our high standards and register your equipment for warranty with the original manufacturer. Finally, we’ll walk you through your new system, so you know the ins and outs of it as well as we do.

DIY Assistance

If you’re comfortable with the work and looking to knock off up to $1,000 off installation costs, we can also assist you with a DIY installation. Our installation kits include professional-grade equipment and materials to help make the job easier.

While we wouldn’t recommend taking on this type of project without prior home improvement experience, we’ll do everything we can to make the task as streamlined as possible for you. With the necessary skills and tools, specifically, a drill, hammer, wire stripper, level, hole saw, and pliers, you can end your day with the personal satisfaction of tacking the job yourself.

Maintenance, Service, and Repairs

Our ductless heat pumps are dependable and reliable, but we know that no product is perfect. So, we’re ready to help if you’re experiencing any of these issues:

  • The system won’t start
  • System won’t blow air
  • Airflow is weak
  • Unit isn’t heating or cooling your home
  • The remote displays an error code or blinking light.

When you call us for help, the first thing we’ll do is walk you through some troubleshooting steps over the phone. This helps avoid the hassle of scheduling a home visit, and we’ve found that these steps often remedy the issue.

If you need an in-home service, we’ll make sure to cover all the bases to get your system up and running. Our technician will conduct a full inspection of the unit and look over the relevant components to find common issues.

To save money in the long run, we also recommend following a regular maintenance schedule. One preventative maintenance session per year can help extend the system’s lifespan and avoid costly repairs by fixing the smaller issue before it becomes a larger one. Plus, with our Ductless Care Plan, you’ll save 15% on the cost of any necessary repairs and priority scheduling over non-plan members.

Air Cleaning Technology

Interior air quality is just as important as exterior air quality. With our air purification systems, we can help keep bacteria, mold spores, and viruses out of your home’s airflow. Especially important to those in Oregon and Washington, these systems will also help remove particulate matter such as smoke from entering your home.

Our Products

Of course, our suite of services doesn’t mean a thing if the products we sell aren’t high-quality and dependable. That’s why our preferred models are rated highly throughout the heating and cooling industry.

It’s also essential to know some basics about how ductless heat pumps work. That way, you can entirely show off your new heat pump system to your friends, family, and neighbors.

How Ductless Heat Pumps Work

Ductless heat pumps have two main components: an exterior processor and interior units. The exterior process captures the heat from the outside air and transfers it inside to warm your home. During warmer months, it also releases warm air caught by the interior units that are transferred outside.

Interior units can be installed in whatever room that needs additional heating or cooling. A single interior unit can maintain a comfortable temperature in a small home or apartment. However, should you need additional interior units, installation is a breeze as there’s no need for expensive, extensive ductwork. This makes ductless heat pumps a truly scalable solution for new home constructions, remodels, or additions.


If you’d like to lower your monthly heating and cooling bills, energy-efficient ductless heat pumps are the way to go. These systems can reduce cooling costs by 30% compared to typical air conditioners, and they use 60% less energy than standard heating systems.

The ductless design means there’s no place for hot or cold air to escape. Due to leaky ducts, air loss can make up more than 30% of energy use in ducted systems.

Ductless heat pumps also offer you more control than your typical HVAC system. Think of it this way: when you turn on the faucet in your bathroom, do you expect all the faucets in your home to turn on? You don’t, but that’s precisely how typical heating and cooling systems work. When you need one room warmer or cooler, you have to heat or cool every room with a vent.

But with a ductless heat pump, you only need to adjust the interior unit in the room that needs temperature modification. Just click up or down on your remote, and you don’t have to worry about the energy that’s wasted on heating or cool unoccupied rooms.

Preferred Models

For our team to prefer a ductless heat pump product, it must meet four main criteria:

  • Be reliable
  • Operate with high-efficiency and BTU ratings
  • Increase your home’s comfort
  • Have great warranty support

We work with only world-class brands, such as Daikin, Fujitsu, LG, Mitsubishi, and Panasonic. These different brands also allow us to work with customers of all budgets and needs. We’ll help you select the best ductless heat pump system for your home by partnering with us.


Our team of technicians, installation experts, and administrative staff are here to help make your home comfortable again. If you live in Oregon or Washington, contact our team today or call us at 877-509-2961.